Unused credits are refundable within 14 days. Credits you've spent on generations are not, because the cost was incurred the moment the request ran. If something broke on our side, we fix it or refund it.
Bought credits and changed your mind? Email us within 14 days of purchase and we'll refund the unused balance to the original payment method. If you've used part of a pack, we refund the part you haven't used.
Each generation sends a paid request to an AI provider, and we're charged whether or not you like the result. So spent credits aren't refundable for these reasons:
AI output varies between runs. That variability is part of the tool, not a fault, and we'd rather be straight with you about it before you buy than argue about it afterwards.
Automatically, without you asking:
On request, if you tell us:
For long renders that fail midway, we keep the parts that finished and only charge for those.
Cancel any time; you keep access until the end of the paid period, and we don't charge again after that. We don't refund part-months, but if you cancel within 14 days of a first subscription and haven't used the included credits, we'll refund it in full.
We'll always email before a renewal price changes.
If we close your account for breaching the Terms — most seriously, content involving minors, or evading provider content checks — remaining credits are forfeited and not refunded.
Email hi@drawreplace.com with the email address on your account and roughly when it happened. We reply within 3 working days. Refunds usually reach your card within 5–10 days once approved, depending on your bank.
None of this affects statutory rights you have where you live, which override anything on this page.